{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false,"isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":false,"previousSlug":null,"lastSlugWithoutNestedModal":"/bize-ulasin/musteri-destek.html","lastSlugWithoutPopin":null,"slug":"/bize-ulasin/musteri-destek.html","location":{"base":"/bize-ulasin/musteri-destek.html","queryParams":{}},"data":{"readyForTranslationProjectFlag":false,"jcr:title":"Müşteri destek","title":"Müşteri destek formu - Renault Ticari","readyForTranslationDate":{"year":2020,"month":4,"dayOfMonth":29,"hourOfDay":10,"minute":54,"second":53},"readyForTranslationFlag":false,"hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Renault müşteri hizmetleriyle iletişime geçmek için formu doldurun. Ticari aracınızla ilgili talebiniz, hizmet ağımız tarafından ele alınacaktır. ","readyForTranslationScopeRequestedDate":{"year":2020,"month":4,"dayOfMonth":29,"hourOfDay":10,"minute":54,"second":53},"readyForTranslationStartedDate":{"year":2020,"month":4,"dayOfMonth":29,"hourOfDay":11,"minute":52,"second":46},"meta_robots_index":"index","readyForTranslationDueDate":"2020-06-04T12:08:00Z","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* zorunlu alan","helpText":" ","vehicleSectionTitle":"Araç bilgileri","titlePrefix":"Müşteri desteği ","submitButtonLabel":"gönder","sling:resourceType":"one/components/common/caseform/slice97v0","formConfig":{"complaint":{"description":"Mesajınız","selectLabel":"Talebinizin konusunu seçin","errorMessage":"Lütfen mesajınızı yazınız","types":{"1":{"type":"Multimedia & Connected Hizmetler"},"2":{"type":"Satış Sonrası"},"3":{"type":"İletişim"},"4":{"type":"Renault PORT"},"5":{"type":"Araç Belge/ Sigorta"}}},"attachment":{"errorMessageSize":"Eklediğiniz doküman büyüklüğü uygun değildir.","errorMessageMissing":"Ek hatası","formatsLabel":"Ekler","isVisible":false,"errorMessageFormat":"Eklediğiniz dokümanın formatı uygun değildir.","attachments":{"1":{"title":"Dokümanı bu alana ekleyiniz.","isMandatory":false,"introduction":"Lütfen ekleyeceğiniz dosyanın jpg, png veya pdf formatında olmasına ve 5 MB'ı geçmemesine dikkat edin."},"2":{"title":"2.Dokümanı bu alana ekleyiniz.","isMandatory":false,"introduction":"Lütfen ekleyeceğiniz dosyanın jpg, png veya pdf formatında olmasına ve 5 MB'ı geçmemesine dikkat edin."}}},"multimediaComplaint":{}}},"slice21v0_copy":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Kişisel Verilerin Korunması ve İşlenmesine İlişkin Aydınlatma Metnine aşağıdaki linkten ulaşabilirsiniz :

https://www.renault.com.tr/kisisel-verilerin-korunmasi.html

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf_copy":{"sling:resourceType":"one/components/common/slice56vF","links":{"1":{"url":"https://www.renault.com.tr/yasal-bilgi.html","text":"yasal bilgi","type":"link","openInNewTab":false},"2":{"url":"https://www.renault.com.tr/kisisel-verilerin-korunmasi.html","text":"kişisel verilerin korunması","type":"link","openInNewTab":false},"3":{"text":"çerezler","type":"cookiesConsent","openInNewTab":false},"4":{"url":"https://e-sirket.mkk.com.tr/esir/Dashboard.jsp#/sirketbilgileri/10598","text":"bilgi toplumu hizmetleri","type":"link","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Müşteri destek","url":"/bize-ulasin/musteri-destek.html"},{"title":"İletişim bilgileri","url":"/bize-ulasin/musteri-destek/contact-details.html"},{"title":"Onay","url":"/bize-ulasin/musteri-destek/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":3,"firstStep":"/bize-ulasin/musteri-destek.html","nextStep":"/bize-ulasin/musteri-destek/contact-details.html"},"caseSubmissionError":"An error has occurred. Please try again later.","formType":"Complaint","stepperTitle":"Müşteri Desteği","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:xu4p7buxrvw","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Clio;Captur;Kadjar;Megane Sedan;Talisman;Koleos;Taliant;Zoe;Twizy;Yeni Express Combi;Yeni Express Van;Trafic Multix;Trafic Panel Van;Master Panel Van;Kangoo Express;Kangoo Multix;Kangoo Binek;Master Minibüs;Master Kamyonet;Master Frigo;Trafic Passenger;Trafic Dolmuş;Austral;Megane E-Tech %100 Elektrikli","isCorporate":true,"brand":"Renault"}}},"validation":{"regexFirstName":"^[a-zA-ZğüşıöçĞÜŞİÖÇ\\s]{2,30}$","regexLastName":"^[a-zA-ZğüşıöçĞÜŞİÖÇ\\s]{2,30}$","contactFormPersonalId":"Form no","zipCode":"Posta kodu","regexMiddleName":"^[a-zA-ZğüşıöçĞÜŞİÖÇ\\s]{2,30}$"},"receipt":{"yourOrderLabel":"siparişiniz","asapLabel":"en kısa zamanda","eWaste":" ","wishedOperation":"talep edilen hizmet","yourAvailabilities":"uygun zamanlar","dealerServices":"yetkili satıcı hizmetleri","yourCarLabel":"aracınız","yourAppointment":"randevunuz","laborCost":"işçilik ücreti","vehicleOfInterest":"ilgilendiğiniz model","yourEnergy":" ","selectedOffer":"teklifiniz","summaryLabel":"özet","payDealerLabel":"toplam","yourDealerLabel":"yetkili satıcınız","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Çıkış yapmak istiyor musunuz?","modalIntroduction":"Girmiş olduğunuz bilgiler kaybolacaktır."}},"c2gParams":{"currency":"TRY","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"transverseParams":{"showVersionEngine":false,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"aylık ödeme seçenekleri"}},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"tyreLabelling":{"frontTyresLabel":"Ön lastikler","rearTyresLabel":"Arka lastikler","tooltipTitle":"Yeni Lastik Enerji Etiketleri","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Özelleştirilmiş bir şekilde oluşturduğunuz modelin versiyonu için aşağıda enerji etiketlerini görebilirsiniz.

Etikete tıklayarak ya QR kodunu okutarak Avrupa Birliği web sitesinde yer alan ilgili lastik ürünlerinin detaylı bilgilerine ulaşabilirsiniz. Araç özelliklerine göre birden çok etiket gösterilebilir. Aracın üretimi sırasında çoklu kaynak kullanımına ve tedariğine bağlı olarak kullanılan lastikler değişkenlik gösterecektir.

Bu sebeple; gösterilen lastik etiketiyle herhangi bir lastik referansı taahhüt edilememektedir. Detaylı bilgi Renault yetkili satıcılarında.

"},"priceParams":{"hidePrices":false,"sling:resourceType":"one/components/structure/adminpage/site/priceParams"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"tr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"personal-cars","title":"Binek Araçlar","models":{"1":{"modelId":"clio-bja-ph2"},"2":{"modelId":"megane-bcb-ph1"},"3":{"modelId":"austral-hhn-ph1"},"4":{"modelId":"captur-hjb-ph1"},"5":{"modelId":"megane-sedan-lff-ph2"},"6":{"modelId":"koleos-hzg-ph2"},"7":{"modelId":"taliant-ljf-ph1"},"8":{"modelId":"renault5-htb-ph1"}}},"10":{"name":"suv","title":"SUV Araçlar","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"koleos-hzg-ph2"},"3":{"modelId":"austral-hhn-ph1"}}},"14":{"name":"lcv-vehicles","title":"Ticari Araçlar","models":{"1":{"modelId":"express-kjk-ph1"},"2":{"modelId":"express-van-fjk-ph1"},"3":{"modelId":"yeni-master-panel-f62-ph2"},"4":{"modelId":"trafic-van-f82-ph2"},"5":{"modelId":"trafic-combi-j82-ph2"},"6":{"modelId":"kangoo-van-ffk-ph1"},"7":{"modelId":"kangoo-e-tech-kfk-ph1"}}},"22":{"name":"electric-vehicles","title":"Elektrikli Araçlar","models":{"1":{"modelId":"megane-bcb-ph1"},"2":{"modelId":"renault5-htb-ph1"},"3":{"modelId":"kangoo-e-tech-kfk-ph1"}}},"26":{"name":"hybrids-cars","title":"Hybrıd Araçlar","models":{"1":{"modelId":"clio-bja-ph2"},"2":{"modelId":"austral-hhn-ph1"}}}}},"professionalParams":{"isPro":true,"sling:resourceType":"one/components/structure/professionalParams"},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"tr","rootPath":"https://easyconnectstore.renault.no/content/renault/tr/tr.html"}},"sitelangs":{}},"siteParams":{"language":"tr","countryName":"Turkey","brand":"renault","country":"tr","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"tr-TR","rtl":false,"country3":"TUR","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-3902052-8","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"3542f7d8-9ff1-4462-8757-6e4b99aa99ef","enableConsentMode":true,"pagePolicyLink":"https://www.renault.com.tr/cerezler.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_VYJn52FRTPrmc4U72QmhJQHfNWV6aQMtjrFF7Xo1lWIGAgurCKD3l_MbrOD9j166","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://ticari.renault.com.tr/bize-ulasin/musteri-destek.html"},{"rel":"alternate","hreflang":"tr","href":"https://ticari.renault.com.tr/bize-ulasin/musteri-destek.html"}],"meta":[{"name":"description","content":"Renault müşteri hizmetleriyle iletişime geçmek için formu doldurun. Ticari aracınızla ilgili talebiniz, hizmet ağımız tarafından ele alınacaktır. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Müşteri destek"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Ana sayfa - Renault Ticari","url":"https://ticari.renault.com.tr/"},{"title":"Bize ulaşın","url":"https://ticari.renault.com.tr/bize-ulasin.html"},{"title":"Müşteri destek","url":"https://ticari.renault.com.tr/bize-ulasin/musteri-destek.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/priceParams","one/components/structure/adminpage/site/googleMaps","one/components/common/siteadmin/typesParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}